Privacy Policy – GDPR
Privacy and Privacy Policy
The Personal Data Protection Policy of the users of this page describes the process of collecting the personal data of the users of the website / customers of the online store, privo.gr, the use of this data and the terms of use of this website.
The customer is considered to have unreservedly and fully accepted these Terms of Use and the Privacy Policy, as they apply from time to time, in any case of use of the online store services.
Introduction
This Privacy Policy has been developed in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of data. of them.
The issue of protecting your personal data is for us a very serious issue that is treated as a top priority. This policy applies to all of you who purchase and use the products by telephone or e-mail. With this data protection information, we want to emphasize our commitment to managing your personal data in a secure and reliable manner and to clarify how we use our customers’ personal data. We comply with the provisions of data protection legislation.
Collection of Personal Data
Your personal data is collected by us, exclusively and only in the context of transactions with the website privo.gr, when you visit privo.gr, when you register in privo.gr, or log in to an existing customer account, or when you order products in privo.gr, as well as in the context of our communication with you for the completion of your orders, your invoicing, the facilitation of deliveries, the general execution of your orders, the service of your requests, as well as the sending of informative messages in relation to our products and services. All your personal data which are collected through the special electronic form of privo.gr, are the absolutely necessary for the performance of the above services by us and are subject to your full and unconditional consent / consent, which is provided by sending your personal data to us.
Our online store collects exclusively those personal data that are absolutely necessary for the safe execution and execution of our customers’ orders and that our own customers voluntarily disclose to us.
In particular, when you visit our online store, we ask you to provide us with some information about you.
This information may include: a) name b) surname c) address d) telephone (mobile or landline) e) email address and other contact details. This data is collected during the purchase of a product from our store, in order primarily to properly execute the transactions of our customers with privo.gr, but also in general to record the requirements of our customers regarding the products of the online store and to measure the traffic of our website.
In case you choose to pay by card, your credit card details are completely secure, as they are encrypted and we need them to make payments, any refunds, but also to avoid possible cases of fraud, always in cooperation with the Cybercrime Prosecution.
In case of a telephone order, you will also be asked for an e-mail address and / or a mobile phone number, the provision of which means your consent to the keeping of your personal data by us for the purposes mentioned here.
Privo.gr will send an informative message with details about the shipment of your order, to follow it until it is received.
Purpose of the Processing of Personal Data
Your personal data is collected by us exclusively in the context of conducting transactions with the sole proprietorship behind privo.gr “ELISAVET MARGARITI” and our communication with you, for the completion of your orders, your pricing, your facilitation of deliveries, the general smooth execution of our contractual obligations, the service of your requests, as well as the possible sending of informative messages in relation to our products and services through our e-mail / newsletter. All your personal data which are collected through the special form of privo.gr are the absolutely necessary for the performance of the above services by us and are subject to your full and unconditional consent / consent provided by the provision of your personal data to us.
We store and process your data when you contact us, by telephone or e-mail, or when you wish to send us information in any other way and, therefore, you transmit your data to us for this purpose.
In addition, we store and process personal data and technical information, to the extent necessary to prevent or prosecute abuse or other illegal behavior on our website, e.g. to maintain data security, in the event of attacks on the computer systems we use. Finally, we store and use your data to the extent that we are legally obliged to do so, for example in the light of a formal directive or a judicial or other decision of the Authorities, as well as to safeguard our rights and claims, as well as to legal defense.
Privo.gr does not disclose to any third party any personal data of the customers / users of its website, without their prior explicit consent.
Your Rights
The existence of the right to information, access, deletion, objection, limitation of purpose and portability is hereby announced, in accordance with articles 12-22 of the General Regulation of Personal Data Protection and the applicable national legislation. Thus, you now have the opportunity to exercise the following rights in a direct and clear manner:
- Access and Information
You have the right to receive information about what specific data we have collected, for what purpose we have collected it and for how long we will keep it.
- Correction
You have the right to ask us to correct any inaccurate information about you or even to complete additional information about you.
- Restriction and anti-processing
To the extent that we use data for a purpose which, in accordance with the law, requires your consent, we will always ask for your express permission and link your license in accordance with the data protection provisions. A one-time license may be revoked at any time, resulting in future and / or objections to future uses of your data for advertising, market research and opinion purposes.
- Portability
You have the right to ask us to transfer your personal data to another organization for you, in a structured, widely used and machine-readable form, without interference from us and without prejudice to the confidentiality obligations to which you are subject.
- Delete (“right to forget”)
Finally, you have the right at any time and in your sole discretion to request in writing that we delete your personal data, when it is no longer necessary in relation to the purpose for which it was collected, if you wish to withdraw your consent to its processing and if your data is subjected to illegal processing, violating the Regulation on Personal Data Protection, in accordance with the more specific provisions of art. 17 of Regulation (EU) 2016/679.
If you wish to exercise these rights, please contact us:
– By sending an e-mail to info@privo.gr
– By letter to the address: 28thof October 19, Evosmos 56224, Thessaloniki.
Make sure you attach all the necessary documents along with your application. Your request will be processed within 30 days from the date of receipt of the request, however, this may be extended up to two months when a request is complex or numerous.
Note: We would like to inform you that the request is free of charge.
If you have a question or want to exercise the above rights, you can send an e-mail to info@privo.gr.
How long do we keep your personal data?
We will keep your personal data for as long as you are a user or customer of privo.gr. If you choose not to be our user or customer or delete your data, you can ask us at email info@privo.gr to delete the information we have about you.
If there is a necessary reason to keep your data (eg: your credit balance, any refunds, etc.) or to prevent any fraud attempts or to ensure proper compliance with the Terms of Use of our page, we may keep some of your information, even if you have closed or deleted your account.
In addition, we do not keep personal information in an identifiable form for longer than necessary. Finally, we will retain your data for as long as we have your active consent, for the reasons given.
Security measures
Privo.gr uses technical and organizational security measures to protect your personal information from loss, destruction and any unauthorized access by third parties.
To ensure the security and confidentiality of the Personal Data we collect electronically, we use data networks that are protected, inter alia, by a standard firewall and password protection. When processing your Personal Data, we take reasonably designed measures to protect this information from loss, misuse, unauthorized access, disclosure, conversion or destruction and other forms of unlawful processing.
Under no circumstances will we sell any of your personal information to a third party – including your name, address, email or phone number. We want to gain and maintain your trust and we believe that this statement is absolutely necessary for us to succeed.
What we do is to share data with the following categories of companies, as a prerequisite for our offer of our products to you:
- Companies related to the transport and delivery of products to you and to postal service companies, as defined by the placement of your order, as well as to logistics companies and transport companies.
- For the payment of the products to the payment service providers that you specify when placing the order. In case of payment by credit card or in case of payment via electronic bank deposit, it is made and processed by the respective Bank. During the payment process, we do not record or store payment information in this transaction, such as credit card numbers or other bank or other information. You provide this information directly to your respective payment service provider only.
- Professional service providers, such as marketing, advertising and support, optimization and web hosting companies, who help us run our online store and keep you informed about new products and services.
- Payment control services, Cybercrime Prosecution, Consumer Protection services and cyber fraud prevention services, so that we can help in cases of malicious use.
- Companies you have approved yourself, such as social media pages (if you choose to link your account with us).
In the above context, we may offer to third parties encrypted and anonymous information and usage statistics for our customers, something that before we do, we will ensure that they do not identify you.
Social media
We use social media, such as Facebook, Google, YouTube, Instagram, Pinterest and Twitter. This way data can be retrieved. If you’re logged in to one of these, the network may associate your site visit with the user account. If you are a user of a social network, with the applicable Terms of Use and the corresponding Privacy Policy, and you do not want the data retrieved from your visit to our sites to be combined, you must first log out of the social network before entering them. your network.
Cookies
We use cookies when you visit our page. There are four basic types of cookies – and here we show you how and why we use them.
(1) Cookies that ensure the use of the page – these cookies allow you to navigate our page and use our functionality.
(2) Cookies that measure navigation statistics – these cookies allow us to measure and analyze how our users use our page, so we can improve both its functionality and your shopping experience.
(3) User preferences cookies when you navigate – these cookies will remember your preferences (which products you saw), so we can make your browsing experience as good as possible and, most importantly, more personal.
(4) Targeting or advertising cookies – these cookies are used to show ads that are as close as possible to your preferences – but not only. Through these, we ensure that we will not constantly show you ads, but we will be able to limit the number you see them, so that we do not tire you and have more effective campaigns.
By using our site, you agree to place such cookies on your device and to have access to them when you visit us again in the future. If you want to delete these cookies that are on your computer, you can do so simply by going to the “help” section of the browser you are using and following the instructions. Please keep in mind that if you delete or disable the cookies you receive, your browsing experience may be affected and you may not be able to take full advantage of our site, and eventually lose the complete user experience of privo.gr, which we are very proud to offer our customers.
Google Analytics
Google Analytics uses so-called “cookies”, which are text files stored on your computer, to help the website analyze how the user uses it. The information extracted by the cookie about your use of the Website in general will be transmitted and stored by Google on servers in the USA. Your IP address will be truncated by Google, but only within the EU Member States or other Contracting Parties to the European Economic Community Agreement. Only in exceptional cases is the full IP address sent and shortened by Google servers in the USA. On behalf of the Site Provider, Google will use this information to evaluate your use of the Website, to compile site activity reports for site administrators, and to provide other services related to its activity. website and internet usage on the website provider. Google does not associate the IP address transmitted by your browser with any other information in its possession. You can refuse the use of cookies by selecting the corresponding settings in your browser. You can further prevent the collection and use of data by Google (cookies and IP) by downloading and installing the available browser add-on via the following link:
https://tools.google.com/dlpage/gaoptout?hl=en
For information on Google Analytics terms of use and data protection, visit the following pages:
Complaints to the Data Protection Authority
You have the right to complain to the Personal Data Protection Authority (APDP) if you are concerned about the way we have processed your personal data. Visit the website of the independent Authority, for more details at: www.dpa.gr.
Policy changes
We may review this policy by posting an update on our website. Therefore, we recommend that you keep up to date with any changes to this page on a regular basis. To the extent that such modifications may affect your consent, we will notify you by email.
If you receive information from us via email, you can even more easily pause it by clicking on the link in the email following the instructions.
